Corrections take priority over everything else in the inbox. If a figure on this site is wrong or out of date, that is the message we want most.
Offshore terms change quietly. A cashout ceiling moves, a payment rail disappears, a promotion changes its wagering multiplier, and no notice goes out. If something on the WinSpirit casino guide no longer matches what you see in your own cashier, tell us and include a screenshot or the clause number if you have it.
Corrections are made with a dated note rather than silently, which is a standard written into the editorial policy. Target turnaround is two business days.
Write to [email protected].
Questions about method, sourcing or why a particular figure is presented the way it is. If the answer is already covered, we will point you at how we test or how we rate instead of writing it twice.
Write to [email protected].
Access, correction or deletion requests under the Australian Privacy Act 1988 or the GDPR, and any question about analytics or cookies. What we hold and why is set out in the privacy policy, with the cookie detail in the cookie policy. Identity confirmation may be required before a request is actioned.
Write to [email protected] with "Privacy" in the subject line.
Affiliate arrangements, media buying and content partnerships. One condition applies to all of them and is not negotiable: commercial terms never affect a rating, a ranking or whether a negative finding is published. The model is described openly in the affiliate disclosure, and anyone hoping to buy a better score should read that page before writing.
Write to [email protected] with "Partnerships" in the subject line.
Journalists and researchers looking at offshore operators in the Australian market are welcome to ask for sourcing on anything published here. Where a figure came from a document, we can point at the document. Author background is on the Dean Ryan page, and more about the project on the about page.
| Topic | Address | Target response |
|---|---|---|
| Correction or factual dispute | [email protected] | 2 business days |
| General enquiry | [email protected] | 3 business days |
| Privacy or data request | [email protected] | Up to 30 days, as the law allows |
| Partnerships | [email protected] | 5 business days |
We have no access to any casino account. Locked accounts, held withdrawals, disputed bonuses and verification problems all have to go to the operator's own support, and then to the Curaçao Gaming Authority or a complaint mediation desk if that fails. Messages asking us to intervene will get a polite reply explaining exactly this.
If a message describes gambling that has stopped being under control, we will point to the services listed on the responsible gambling page, including the National Gambling Helpline on 1800 858 858. Please contact them directly rather than waiting for our reply.
Terms covering your use of this site are in the terms and conditions, and every page is indexed on the sitemap.
